Please read this agreement carefully. It is a binding contract between you (“Client”) and 10K PAWVENTURES LLC (“Pet Care Provider”).

You must accept this agreement before using our services. Your acceptance serves as a legal signature.

General Liability 

1.     Client allows the Pet Care Provider to enter their home without additional contracts or written permission. Arrival times may vary within the 2-hour window. More specific arrival times are honored when possible, but not guaranteed.

2.     Services are only confirmed after payment is received, and the Client should verify confirmation details for any discrepancies.

3.    Pet Care Provider is authorized to execute the services outlined in this agreement for all pets owned by the Client, including any additional pets acquired after the signing of this document. The Pet Care Provider shall not be held liable for any property damage, except where such damage is directly attributable to proven negligence on the part of the Provider, which encompasses matters such as leaks, malfunctioning systems, and damage caused by the Client's pets. The Pet Care Provider reserves the right to contact both the Client and an emergency contact for urgent situations, with the understanding that all associated repair costs and any supplementary service fees shall be the liability of the Client. The Client acknowledges and accepts responsibility for any damages incurred as a result of their pets.

4.     Pet Care Provider cannot care for visiting pets without separate agreements signed by their respective owners. The Client is liable for any medical expenses or damages from injuries caused by their pets and agrees to indemnify the Pet Care Provider against claims from other parties.

5.     Client must provide necessary and safe equipment for their pets, such as a proper harness, collar, and leash. The Pet Care Provider can terminate services at any time if a pet poses a safety risk, and the Client authorizes boarding or transfer of the pet to an emergency contact if needed, with all associated costs borne by the Client.

6.     Client must fully disclose any behavioral problems their pets may have, including aggression or anxiety, as failure to do so may lead to service cancellation. If a pet has a history of biting, the Pet Care Provider reserves the right to refuse service. Bites must be reported to local authorities as provided by law.

7.     Client is also responsible for keeping their veterinarian information and medication details updated and informing the Pet Care Provider of any changes.

8.     Client agrees to allow the Pet Care Provider to photograph their pet(s) for marketing purposes, including the website, social media, and printed materials, to document and share their well-being. The Client can deny permission without affecting services. All media will be securely stored, and personal information will be confidential.

 Key and Alarm Policy

1.     Client must provide two keys to their property in a key storage lockbox, regardless of their electronic keypad at their main entrance or garage door. Power outages or drained batteries can cause keypad malfunctions. A key storage lockbox ensures secure access in emergencies. The Pet Care Provider can provide a key storage lockbox for a fee.

2. Pet Care Provider is only responsible for replacing any keys that are lost due to proven negligence on their part.

3. Client may supply their own secure key storage lockbox if it meets security standards. However, the Pet Care Provider is not responsible for any problems related to the lockbox's maintenance. Clients must follow the provided installation instructions carefully.

4.     A key storage lockbox is required for dog walking services, as the Pet Care Provider won’t retain keys at the office. Exceptions may be made for apartment and condo residents. If a key storage lockbox isn’t possible, the Pet Care Provider will discuss alternative secure access options with the Client.

5.     Client should notify the Pet Care Provider of any alarms or security systems that need to be disarmed for entry, and provide the correct codes and instructions. It is the client's responsibility to keep security codes and instructions current, as outdated information could cause service delays.

Pet Care Provider Responsibilities

1.     Pet Care Provider agrees to provide services in a caring, trustworthy manner and remain fully licensed and insured. 

a.     In consideration of these services and as an express condition thereof, Client expressly waives and relinquishes any and all claims against Pet Care Provider, except for those caused by proven negligence by Pet Care Provider. 

b.    The client shall promptly communicate and discuss any concerns with the Pet Care Provider within 24 hours of returning after services.

2.     Pet Care Provider is not liable for any loss or damage in the event of a burglary or other crime that should occur while under this contract. Client agrees to secure the home prior to leaving. 

a.     Pet care provider makes sure to securely lock up the home after each visit.

3.     In case of inclement weather or a natural disaster, the Pet Care Provider will make decisions regarding the care of the Client's pet(s) and home, but will not be liable for any damage or injury resulting from those decisions. The Pet Care Provider will strive to ensure the pet's safety, but cannot guarantee it.

4.     Pet Care Provider can seek emergency veterinary assistance during visits at the Client's expense. They will attempt to contact the Client or their emergency contact before contacting a vet, but the pet's well-being is the top priority, and prior approval is not required. The Client releases the Pet Care Provider from any liabilities related to transportation, treatment, and expenses.

5.     Pet Care Provider will safely secure pets for transportation using approved kennels, carriers, or seatbelts.

6.     Pet Care Provider will respond to all reservation requests within 48 hours, except for technical issues.

Emergency Policy

1.     Client agrees to let the Pet Care Provider seek veterinary service if any of their pet(s) appear ill, injured, or at risk of medical problems during service. The Pet Care Provider will prioritize the pet’s well-being in making these decisions.

2.     Client acknowledges that, in the event their preferred veterinarian is unavailable, the Pet Care Provider may pursue alternative avenues for care. The Pet Care Provider shall document all emergencies and veterinary treatments obtained and will communicate this information to the Client as soon as is reasonably possible, particularly in instances that do not pose an immediate threat to life.

3.     Client understands that accidents and injuries may occur despite proper care. They agree to let the Pet Care Provider handle such situations and understand that the Pet Care Provider is not liable for the veterinary staff’s actions or the pet’s health or death. The Client assumes full responsibility for all veterinary services, including diagnosis, treatment, grooming, medical supplies, and boarding. The Pet Care Provider is not responsible for these fees and is under no obligation to pay. If the Pet Care Provider pays, Client agrees to reimburse within 48 hours. If payment is not made, Client will pay any late fees, court costs, or legal fees.

4.     Client agrees to remit payment for emergency transportation, care, supervision, or the engagement of emergency caregivers within a period of 48 hours following the provision of such services. Emergency situations may encompass, but are not limited to, severe injuries, sudden illnesses, or other critical medical conditions.

5.   Client authorizes the Pet Care Provider and primary veterinarian to share pet medical records with other clinics in emergencies to ensure the best care. All shared information will remain confidential and is for the pet’s health care only.

6.     Client must notify the Pet Care Provider of any injuries or illnesses before or as soon as they occur. This is vital for the pet's safety and may influence services.

 Vaccination Policy

1.     In accordance with the laws of Maryland, it is mandatory for dogs that are four months of age or older to receive rabies vaccinations. The Client is required to show proof of rabies vaccination, such as a vaccination certificate from your veterinarian. The Pet Care Provider’s right to refuse service if vaccination proof is not provided.

2.     Core vaccines for dogs are considered essential for all dogs: 

a.     Canine Distemper/Adenovirus/Parvovirus/Parainfluenza (DHPP or DAP)

b.     Leptospirosis

3.     The following non-core vaccines are strongly recommended but not required for all dogs:

a.     Bordetella

b.     Lyme Disease

c.     Canine Influenza

Illness Prevention Policy

1.     It is imperative that the Client’s pets are up to date on their heartworm, flea, and tick preventatives, as prescribed by their veterinarian.

2.     Pet Care Provider will routinely monitor and inspect for any signs of fleas or ticks.

3.     Client agrees to maintain a clean and well-groomed environment for their pet, including regular cleaning and sanitization of kennels, crates, bedding, and common areas.

4.     Client also agrees to ensure proper waste disposal to prevent the attraction of fleas and ticks.

5.     Client agrees to notify the Pet Care Provider of any instances of fleas, ticks, bed bugs, or other infestations in the Client’s home or infected pets.

6.     Pet Care Provider reserves the right to decline, discontinue, or cancel services upon the identification or notification of the aforementioned conditions and/or infestations.

7.     It is important to note that the Pet Care Provider is not liable for any infestation that may arise due to factors beyond their control, such as pets contracting heartworms, fleas, or ticks from external sources. 

Compensation Policy

1.     Rates and fees may change, and the client will receive a one-month notice period of any updates.

2.     An invoice will be sent to the client via email. Services are only confirmed once payment has been received.

a. Non-recurring clients are sent their invoice promptly once the service request is communicated to the Pet Care Provider.

b. Recurring clients will receive their invoice on Saturdays.

3.     Client agrees to pay the invoice in full upon receipt; if not, the Pet Care Provider cannot secure the requested time slot for service or could terminate the current agreement immediately.

4.     Payment options include cash, credit card, Apple Pay, or PayPal.

5.     Client understands and agrees that Pet Care Provider has a no-refund policy for services that have been completed. 

Cancellation or Termination Policy

1.     Either party may terminate the agreement a minimum of 24 hours before the first scheduled walk without incurring penalties.

2.     Cancellations by the Client must be made 24 hours before the service start time to qualify for credit towards future services. If this requirement is not met, the Client will not receive credit for future services.

3.     Cancellations by the Client made less than 24 hours before the service start time will incur a 50% charge of the regular walking booking fee.

4.     Pet Care Provider is not responsible for any losses the client might incur if services are canceled due to lack of payment. 

5.     If the Client wishes to terminate any of their monthly service plans with the Pet Care Provider, a minimum of 4 weeks' notice is required. Failure to provide notice will result in a charge of 50% of the monthly plan's walking booking fee.

6.     Pet Care Provider will give the Client a minimum of 2 weeks’ notice for any holiday arrangements that have been made so the Client can make alternative arrangements for their pet(s) for that period.

7.     If the Pet Care Provider cancels a confirmed reservation, the Client will receive a full refund for the scheduled service fee.

8.     Pet Care Provider will contact the Client as soon as possible so the Client can make alternative arrangements for the pet(s), including but not limited to, ill health and extreme weather conditions.

9.     Should any pet become aggressive or dangerous, the Pet Care Provider will terminate the agreement immediately, and the Client shall not be entitled to any refunds.

10.  Client understands and agrees that if there is an unpaid balance for over 10 days, Pet Care Provider reserves the right to discontinue caring for the Client's pets until the balance is paid in full.

11.  Client understands and agrees that any remaining balance not paid for 30+ days at the discretion of the Pet Care Provider may be sent to collections or small claims, and no further services will be rendered. Any services scheduled at the time of such occurrence will be canceled and are subject to our cancellation policy.

12.  Client agrees to disclose any ill behaviors their dog may display while on the walk before service, such as but not limited to reactivity to other dogs, animals, or people, excessive pulling, bolting behaviors, ability to slip their lead, etc. Failure to disclose any known behavioral issues may result in the Pet Care Provider canceling and/or refusing service.

13.  Pet Care Provider reserves the right to refuse, cancel, or discontinue walking services for any reason.

Weather Conditions Policy

1.     Pet Care Provider prioritizes the safety and well-being of Clients' pets by following these guidelines:

a.     If the outside temperature is over 90°F, the Pet Care Provider may make some alterations to the typical routine. The Pet Care Provider may decide to limit outdoor time. The Pet Care Provider will keep the dog off the hot pavement and instead opt to play some doggie games (such as fetch or frisbee) in a shaded area. The Pet Care Provider may let the Client's dog outside for a quick potty break and spend the rest of the time indoors with the dog, engaging in an activity that the dog would find enjoyable. 

b.     If the outside temperature is below 35°F, the Pet Care Provider may adjust the typical routine, similar to the above. 

c.    If it is snowing or raining, the Pet Care Provider will still perform the regular walk but will focus on the dog's comfort and safety. If the dog appears uncomfortable, the provider will move the dog to a better environment, such as the Client's home or their car, to help warm up. The scheduled time with the dog will remain unchanged.

d. If the conditions are severe (heavy rain, thunder and lightning, snowstorm, etc), the Pet Care Provider reserves the right to cancel or reschedule services for the safety of both parties.

2. Pet Care Provider will communicate changes to the scheduled routine due to the weather conditions to the Client as soon as possible. This includes notifying the Client if walks are altered, canceled, or if alternative arrangements are made for the pet’s care and safety.

3. Client is encouraged to provide any specific instructions regarding their pet’s care during extreme weather conditions.

4. Pet Care Provider will not be held liable for any incidents that occur as a result of extreme weather conditions, provided that reasonable precautions and care were taken to ensure the safety and well-being of the Client’s pet(s). 

The Client has reviewed the agreement in its entirety and fully comprehends and accepts its terms and conditions.